More problems with diabetic supplies.
The drug plan provider has an estimate from the pharmacy for the cost of, among other things, 100 syringes. They have a letter from the doctor detailing 4 times a day shooting.
So one assumes they would have worked out that 100 syringes last 25 days and that for a 30 day month, 120 would be needed and arrange cover accordingly.
It now appears they do it strictly by calendar month. This raises two questions:
- why no helpful advice right at the beginning about collecting 120 each month and not 100 every 25 days?
- given that we have collected every 25 days, that means every few months there will be two billed payments, so why hasn't it been picked up before?
The pharmacy said I had to get on to the plan provider and the provider said I had to get on to the pharmacy.
To their credit, the provider contacted the pharmacy and agreed a revision to the estimate over the phone. So, as of the following month, the supplies should match 120 and in the meantime the pharmacy could issue an advance.
We got the advance (20) on the 30th.
On the 1st of the new month we collected what ought to have been the balance ie 100.
But it was the packs of 100 minus the 20 advanced.
Meaning the monthly supplies have
not been revised as arranged.
*sigh*